Personal data and cookie policy
INTRODUCTION
Perfect Jeans ApS is committed to respecting and protecting your privacy. Our goal is to be clear about what information we collect and how we use and protect your personal information.
The following privacy policy (together with our terms and conditions, other documents referred to therein and our cookie policy) describes how we may collect, use, store and process your personal information.
We really hope you take the time to read it through, as we have no other goal than to protect your privacy. Remember that you can manage your information and protect your privacy at any time by viewing and editing your information on your account or controlling what kind of cookies are used when you visit our website.
This privacy policy is for the website www.perfectjeans.com. Perfectjeans.com is a website operated by Perfect Jeans ApS (hereinafter referred to as "Perfect Jeans", "us" or "we"), a company registered in Denmark under CVR number 40587438 and having its address at Abildvej 5A, 5700 Svendborg, Denmark.
LEGISLATION AND REGULATIONS
The information we collect, use and process is collected in accordance with:
- Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (EWR-relevant text)
- Law no. 502 of 23 May 2018 on supplementary provisions to the regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (Data Protection Act)
PRINCIPLES
This policy is based on the following principles:
- Personal data must be processed lawfully, fairly and transparently
- Personal data must only be collected for specific, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes
- Personal data must be adequate, relevant and limited to what is necessary for processing
- Personal data must be accurate and, where necessary, kept up to date in order to erase or correct them immediately
- Personal data must be stored in a manner that allows identification of the data subject only as long as necessary for processing
- Personal data must be processed in a manner that ensures appropriate security
- Personal data must not be shared with third parties unless necessary to deliver services under agreement
- Data subjects must be able to easily exercise their rights
WHAT PERSONAL INFORMATION IS COLLECTED?
Personal information is data that can be used to identify or contact you.
According to the EU General Data Protection Regulation (GDPR), personal data is defined as: "any information relating to an identified or identifiable natural person ("data subject"); an identifiable natural person is a person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person."
If we collect personal data, we will never collect sensitive personal data about you. The EU General Data Protection Regulation (GDPR) defines sensitive personal data as "racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, and processing of genetic data, health data or data concerning a person’s sex life or criminal convictions and offences."
When you use our website and/or purchase from us, we may collect various information. In any case, we are committed to ensuring that the information we receive and use is appropriate for the purposes below.
A. WHEN YOU CREATE A USER ACCOUNT
| INFORMATION WE MAY USE | PURPOSE | LEGAL BASIS |
| Email address | To create an account | In pursuit of our legitimate interests*: Perfect Jeans must provide you with access to content and updates and facilitate the efficient operation of the website |
| Full name Phone number Billing address Delivery address |
To register the information required at checkout in advance | In pursuit of our legitimate interests*: By pre-registering this information, the purchase process will be easier You do not need to pre-register any of this information |
| Visited products and saved products | To manage your account and facilitate the purchase process | In pursuit of our legitimate interests*: By seeing which products you have visited and desired, we will improve your shopping experience |
| Order history | To be able to see your order history | Performance of the contract between you and Perfect Jeans: It is just a simple history showing the purchases you have made |
| Information from the Facebook account you link to your Perfect Jeans account | So you can quickly log in to perfectjeans.com without having to register your account. To show you products you may like | In pursuit of our legitimate interests*: So you can use our website and see products you may like |
B. WHEN YOU PLACE AN ORDER
| INFORMATION WE MAY USE | PURPOSE | LEGAL BASIS |
| Email address Full name Phone number Delivery address Billing address |
So you can purchase and receive your order | Performance of the contract between you and Perfect Jeans: We cannot ship your order if we do not have access to this information |
| Email address Full name Phone number Delivery address Billing address |
To prevent and detect fraud | In pursuit of our legitimate interests*: The security of your data is crucial to us. It will help us investigate and prevent security issues and misuse. We have a legal obligation to implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk of our processing of personal data |
| Phone number Email address |
To receive updates about your order via email or SMS | Performance of the contract between you and Perfect Jeans: You cannot know when your order is coming without updates |
| Phone number Email address |
To receive marketing communication via email or SMS | In pursuit of our legitimate interests*: After your first purchase, you will start receiving newsletters about our offers if you have chosen this. Don't worry, you can easily unsubscribe at any time |
| Email address | To send you NPS surveys about our services | Performance of the contract between you and Perfect Jeans: Your opinion about your purchases means a lot to us. Our goal is to provide our customers with the best possible service. We can only do this if we know how your experience has been |
| Email address | To notify you of changes in our services | To comply with our legal obligations and our legitimate interests*: We need to be able to inform you about changes affecting our legal notices |
| Payment information | To receive your payments and manage refunds and compensation | Performance of the contract between you and Perfect Jeans: We must be sure that we refund the money to the right person |
| Payment information | To prevent and detect fraud | In pursuit of our legitimate interests*: The security of your data is crucial to us. It will help us investigate and prevent security issues and misuse. We have a legal obligation to implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk of our processing of personal data |
C. WHEN YOU INTERACT WITH THE WEBSITE
| INFORMATION WE MAY USE | PURPOSE | LEGAL BASIS |
| Email address | To subscribe to our newsletters and receive information, news and offers about our products | Your consent: You give consent to receive newsletters from us |
| Email address | To be able to inform or remind you of a task performed that is still incomplete (incomplete orders, abandoned carts) | In pursuit of our legitimate interests*: It helps us improve your customer experience |
| Information collected when you visit our website | To provide, update, maintain, improve and protect our website, business and services | In pursuit of our legitimate interests*: The security of your data is crucial to us. It will help us investigate and prevent security issues and misuse besides providing you with the best possible experience when using our website. We have a legal obligation to implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk of our processing of personal data. In addition, such cookies will help us improve your shopping experience |
| Information collected when you visit our website | To deliver relevant website content and online advertisements | In pursuit of our legitimate interests*: To deliver tailored services to you, improve your shopping experience and expand our business |
D. WHEN YOU CONTACT US
| INFORMATION WE MAY USE | PURPOSE | LEGAL BASIS |
| Name Email address Phone number Correspondence history Order information Delivery address Payment information |
To contact, communicate with you and handle all inquiries via email, live chat, phone and social media. In other words: To provide you with the best customer service in the world | Performance of the contract between you and Perfect Jeans: We will always be ready to answer all your questions and any concerns about your orders. If you have not purchased yet, it is in our legitimate interests to collect information to help you |
| ID documentation | To confirm your identity when you request additional information based on your rights. To be sure you are the owner of the order if you write from an email other than the one registered to the order | We have a legal obligation to implement technical and organizational measures to ensure a level of security appropriate to the risk of our processing of personal data. We must be able to identify that it is the right person before we give out your information. This ensures that we always give personal data only to the right person |
E. WHEN YOU PARTICIPATE IN OUR COMPETITIONS/GIVEAWAYS
| INFORMATION WE MAY USE | PURPOSE | LEGAL BASIS |
| Contact details such as email address, full name, phone number, delivery address | To manage competitions as easily as possible (contact participants, identify participants, deliver prizes) | Performance of the contract between you and Perfect Jeans: If we cannot get the information, it is not possible for you to participate or receive your prize |
| Your written answers and information submitted in the competition | To manage competitions as easily as possible (contact participants, identify participants, deliver prizes) | Performance of the contract between you and Perfect Jeans: If we cannot get the information, it is not possible for you to participate or receive your prize |
* When we rely on 'legitimate interests', Perfect Jeans will always meet the following requirements:
- We must process the information for our legitimate interests or those of a third party to whom we give it;
- The above interests must be balanced against your interests. The conditions for "legitimate interests" will not be met if the processing is unwarranted because of its harmful effect on your rights and freedoms or legitimate interests. Perfect Jeans' legitimate interests do not need to harmonize with the individual's demands for the condition to be met. Where, however, there is a serious conflict between competing interests, your legitimate interests will always come first.
MARKETING COMMUNICATION
If you purchase or provide us with your email address, you will receive marketing messages via email and/or SMS.
These marketing messages are only to alert you to our current and upcoming offers.
You can of course always unsubscribe.
How do you unsubscribe from marketing communication?
- SMS
-By following the instructions at the end of the SMS message
-By contacting our customer service - NEWSLETTER
-By clicking on the unsubscribe link at the bottom of the email
-By contacting our customer service
USE OF DATA FOR ADVERTISING PURPOSES
We use data collected during your visit to create banners and advertisements when you visit other third-party websites. These advertisements are created via pixels and are based on the information we have about you (e.g. search history), which explains why you may see ads that match items similar to those you have checked out on our website.
All information used to create these advertisements is pseudonymized, and we never use data that clearly identifies you.
SHARING YOUR INFORMATION
We never sell your personal information to any third party.
However, we may share your personal information with companies that are experts in their field and can help us operate the website, run our business or help us serve you.
Each of our service providers has been carefully selected for their ability to handle your personal information. They offer guarantees to implement the technical and organizational measures necessary to meet the requirements of the GDPR and our own.
We share your personal information in the following cases:
- To any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries
- In the event that we sell or buy any business or assets, data may be transferred to the potential seller or buyer of such business or assets
- If we are required to disclose or share your personal data to comply with any legal obligation or to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property or safety of Perfect Jeans, our customers or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction purposes
- If we process it on behalf of a customer
- To companies to fulfill any contract we enter into with you or them, and it helps us deliver our services sufficiently such as payment service providers, shipping companies or the warehouse
- To other professional companies, advertising agencies and analysts or search engines that help us operate, improve and optimize the website or help us store your data
- With your explicit consent
TRANSFER OF YOUR INFORMATION OUTSIDE THE EUROPEAN ECONOMIC AREA
When a third-party provider is located outside the European Economic Area, we will always ensure that the transfer of personal data is protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, where the data protection authority does not believe that the third country has adequate data protection laws certified to protect personal data.
WHAT ARE YOUR RIGHTS?
At any time while we are in possession of or processing your personal data, your rights are as follows:
| YOUR RIGHTS | HOW WE UPHOLD YOUR RIGHTS |
| Right to be informed | Our goal is to be as clear as possible about how we use and process your data. You will easily be able to find this privacy policy in various places on our website. You can request a PDF copy of this by contacting us |
| Right of access | You have the right to request a copy of the information we hold about you. Please note that there are exceptions to this right. We may not be able to make all information available to you if, for example, by making the information available to you, we would disclose personal data about another person, if we are legally prevented from disclosing such information, or if your request is manifestly unfounded or excessive |
| Right to rectification | You have the right to correct data we hold about you that is inaccurate or incomplete. You will be able to correct/edit the information we hold about you in your account settings |
| Right to be forgotten | Under certain circumstances (i.e. if we have no legal basis to continue to store your data) you can request that the data we hold about you be deleted from our records |
| Right to restrict processing | Under certain circumstances you have the right to restrict the processing of your data |
| Right to data portability | You have the right to have the data we hold about you transferred to another organization in a safe manner. This right only applies to personal data that Perfect Jeans holds and must be upheld by Perfect Jeans with consent to or performance of a contract. Processing takes place automatically |
| Right to object | You have the right to object to certain forms of processing such as direct marketing. You can unsubscribe from our newsletters at any time, for example by clicking "unsubscribe" at the bottom of our newsletters |
| Right to withdraw your consent | If you have given Perfect Jeans your consent to process your data, you have the right to withdraw your consent at any time |
| Right to complain to a Supervisory Authority | If Perfect Jeans has not responded correctly to your request, you have the right to lodge a complaint with a Supervisory Authority. Perfect Jeans' Supervisory Authority is the Data Protection Agency. You can find their contact details here: https://datatilsynet.com/generelt-om-databeskyttelse/klage-til-datatilsynet/ |
IDENTIFICATION IS REQUIRED TO ACCESS WHAT PERSONAL INFORMATION IS STORED
If you request access to your information, we must use all reasonable measures to verify your identity before we can disclose the information. These measures exist solely to protect your information and to reduce the risk of identity fraud, theft or unauthorized access to your information.
We therefore ask you to send us original or certified copies of the following documentation: passport, identity card, birth certificate or driver's license. One of the above documents is required to request personal information.
We will strive to respond within a month. If you want to exercise any of the above rights, please contact us either via our form or using the contact information below in the section "How to contact us".
HOW LONG DO WE KEEP YOUR INFORMATION?
We will retain your personal data as long as you have an account and as long as necessary to comply with our legal obligations, resolve disputes, prevent misuse or enforce our terms and conditions.
When we no longer need your personal data, it will be deleted or anonymized so that you can no longer be identified with it.
We securely destroy all financial information when we have used it and no longer need it.
HOW IS MY PERSONAL DATA SECURED?
Perfect Jeans will do everything to protect your personal information. We use the latest industry standards and security measures such as SSL/TLS encryption to protect user data and personal information.
Our goal is to have all appropriate technical and organizational measures to ensure a level of security appropriate to the risk of processing and use of personal data. We have protection processes in place to ensure the continued confidentiality, integrity, availability and resilience of our or third-party processing systems and services, as well as the ability to restore availability and access to personal data in a timely manner in the event of a physical or technical incident.
Your data is always stored in secure environments, and we provide our employees with training on best practices for data protection and require them to sign a confidentiality agreement.
You can access and edit personal information when you log in to your account. To log in, you must know your login details (email address and password). There is no way to access personal information without knowing the login details, so no unauthorized parties can access it. We therefore ask you to keep your password secret and not to share it with anyone else (not even friends and family). Please inform us immediately if you know or suspect that you have lost your login details, or that someone else has access to your account.
LINKS TO OTHER WEBSITES OR OUR SOCIAL MEDIA
Our website or newsletters may sometimes contain links to and from other websites of our partners, advertisers and affiliated companies. Please note that this privacy policy only applies to this website. If you visit any of these websites, we suggest that you read their own privacy policy, as we do not take any responsibility for these policies.
HOW TO CONTACT US
If you have any questions about our privacy policy or have any questions about your personal data, please contact us via our contact form or by sending a letter to:
Privacy Policy, Perfect Jeans ApS
Abildvej 5A
5700 Svendborg
Denmark
CHANGES TO OUR PRIVACY POLICY
We keep our privacy policy under regular review. We will update any changes on this page. If material changes are made, we will contact you directly via email so you can review the changes.
Please come back regularly to check for changes.
The privacy policy was created on June 12, 2019.